FAQs

We ship from United Arab Emirates.

Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time may be denied. If the order has already been shipped, it cannot be cancelled.

What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard) and also Apple Pay and Google Pay.

When will my order be processed?
All orders are handled and shipped from our warehouse. Orders in the UAE are usually processed within 24–48 hours after confirmation.

How long will it take to receive my order?
Delivery times depend on your location:
UAE: 4–6 business days
and outside the UAE:6-10 business days

Will I receive a tracking number?
Yes, once your order is shipped you will receive a tracking number by email or SMS.

Do you offer refunds or returns?
Yes, we accept returns within 14 days of delivery. Items must be unused and in original packaging.

What if my item arrives damaged or incorrect?
If your item arrives damaged or wrong, please contact us within 48 hours with photos and we will resolve the issue immediately.

Do I have to pay customs fees?
Some countries may charge customs/import fees. These charges are the responsibility of the customer.

How can I contact you?
You can contact us anytime through our Contact Us page or email us at:
aurastore.orders@gmail.com